Delivery & Returns

FREE shipping for orders over £20

For orders below £20 standard shipping cost is £3

Please allow 2-3 days for delivery.

Unfortunately, we do not currently ship outside of the UK.

As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 days after the date the item is delivered.  This applies to all items which are offered and purchased on this website.  To withdraw from a purchase, you must notify us by letter or email to arrange collection of the item.  There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14-day period after giving notice.

Please note that you are liable for the shipping costs of returning the item to us.  Please send any request for withdrawal, with your details, to the following:

Postal Address:

Northumbria Pharma Ltd
Unit 22
Derwentside Business Centre
Consett Business Park
Consett
Co Durham
DH8 6BP

Email Address:

If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 28 days from your notice.  The only exception would be if you have used the item excessively or improperly i.e., not just tested if it is right for the intended purposes; in such a case you must pay the loss of value of the item and the shipping costs.

We would give you a full refund of the return charge if you had to return the goods because of our mistake.  These terms do not affect your legal statutory rights.